Available around the clock:

You need medical help quickly?

With arztbesuche.de you are in good hands. We are a team of Doctors with long-term, extensive experience. We help holistically, friendly, and competently with an around the clock on-call service.

Attention: In case of potentially life threatening conditions such as breathlessness or major injuries, please call the fire and rescue service immediately, phone number: 112

This is how we proceed:


As soon as your call is received, you will get a personal call-back from the respective emergency doctor on duty with first instruction on what you should do for the time being. He will immediately leave for your address.


On site the emergency doctor will take the time for an extensive conversation and a thorough examination. In most cases, they will be able to help you immediately or give you the appropriate medical prescription - naturopathic if applicable.


Should further examinations or hospitalization be necessary, we will take care of that as well. We will be happy to call you a few hours later or the next day to find out how effective the treatment has been and whether you are feeling better.

Our Area of Service

Our Team of Doctors

Our doctors and medical specialists are very experienced with emergency medical services and making house calls. Only a team of several doctors can provide such a 24 hour emergency service. Please show understanding for the fact that it won't always be the same doctor attending you.

Frank Ebert
Frank Ebert

Specialist in General Medicine

Susanne Nitsche
Susanne Nitsche

Internal Medicine

Jendrik Steffin
PhD MD Jendrik Steffin

General Medicine, Chiropractor, Acupuncturist

Dr. Paul Vela
PhD MD Paul Vela

General Medicine

Vladimir Dorn
Vladimir Dorn

Specialist in Internal Medicine

Ragna Wilke
PhD MD Ragna Wilke

Specialist in General Medicine

Stefanie P
Stefanie Pichl

General Medicine

Florian Hänsel
Florian Hänsel

General Medicine

Billing for the privately health insured

If you have a private health insurance or supplemental insurance plan (i.e. subsidy), the costs of our medical services are usually covered in full.

Those who are privately health insured with a standard tarif (i.e. postal clerks – B), student tariff, or similar will have to cover the remaining differene. Those insured with a basic tariff are charged equally to those with public health insurance.

Billing for the publicly health insured

If you have a public health insurance (i.e. "Gesetzliche Krankenkasse") and want to use our emergency service, you will have to cover the costs yourself. Unfortunately, the government health system does not cover the costs. The bill, however, is fair – unnecessary costs are avoided. A comprehensive visit with consultation and a thorough examination costs approximately €120 depending on the time of day and access route.

If you are not registered in Germany you have to pay the bill right after treatment in cash. You can hand in the bill to your insurance company in your country of residence.

The bill will be made out by the doctor, who came to see you. The billing will be handled by the professional “Privatärztlichen Verrechnungsstelle (PVS)” (private medical care clearing house) in Berlin. The medical house calls are billed in accordance with the official scale of charges and fees for medical professionals ("amtlichen Gebührenordnung für Ärzte" – GOÄ). The PVS checks each bill for its factual accuracy, so no problems occur with private insurers or subsidies.

The most common cases encountered by our medical emergency service in Berlin

Your On-Call Service

Our private medical on-call service works with a team of qualified duty doctors with different specialities. In this way our on-call service in Berlin can provide competent medical treatment for a wide range of severe emergencies. If a duty doctor finds that additional examinations are required for diagnosis, they will admit you to hospital. In any case, you're in good hands with us!

Acute Case "Colic"

Everyone who has suffered a colic before knows the severe sudden pains that seem to come out of nowhere and immediately disable the person affected. Most of the times the affected is so unwell that they have to call a duty doctor. After thorough examination, our doctor will initially administer an antispasmodic, pain-relieving agent and will try to narrow down the possible causes. When the acute symptoms have eased, further examination at a hospital or with a medical specialist is required. The doctors of our private medical emergency service will advise you accordingly and refer you as appropriate.

Flu, Angina, and Pneumonia

Influenza viruses lurk everywhere. Contrary to the common cold, which usually takes its time, the onset of a flu is very sudden and often severe: a strong sense of illness, high fever with chills, headaches and aching limbs, inflamed airways. Secondary illnesses such as pneumonia, inflammation of the brain or heart muscle, and angina are problematic.

Angina tonsillaris (tonsillitis) is a purulent inflammation of the tonsils and can be accompanied by difficulties swallowing, fever, and a general sense of illness. With each inflammation the tissue becomes more and more scarred and craggy and becomes a breeding ground for bacteria, which have to be fought with antibiotics. An unnoticed and therefore untreated angina can lead to severe secondary diseases of the heart, kidneys and joints.

Severe Infections of the upper airways can transition into pneumonia (an inflammation of the lungs), which is usually accompanied by fever and a intense sense of illness. As opposed to a common cough pneumonia can become life threatening. For the person affected it is difficult to tell the difference. That's why a medical on-call service should be contacted in any severe case.

If you are unwell and unsure whether you are suffering from a flu, a common cold, or angina, ask our duty doctor for a house call. The doctors of out emergency service Berlin know the symptoms well and can make a competent decision, whether you should be admitted to hospital or can be treated at home.

Risk of falling: Bruised Bones and Sprains

Usually it happens at home, doing sports, or due to icy conditions in winter: a fall! Fortunately, that doesn't always mean a fracture. Nevertheless, bruised bones and sprains can be especially painful. Only an experienced doctor can now tell, whether it's a fractured bone, a bruised one, or a sprain. In most cases a radiograph will be necessary.

If you are unsure of what to do, call our emergency service. Our duty doctor will be with you quickly and can decide, whether you'll need to be admitted to hospital for a radiograph or not. In case of sprains or bruised bones our emergency doctor will prescribe cooling and a pain-relieving agent during his house call, allowing you to rest and heal at home.

Inflammation of the Bladder: Painful Desire to Void

An inflammation of the bladder (cystitis) can be very uncomfortable: constant desire to void, painful and burning urination. If a urinary track infection isn't treated promptly and thoroughly, it can turn into an inflammation of the renal pelvis (pyelitis).

If you are experiencing the above symptoms, you should seek out medical help quickly. Each doctor of our emergency service in Berlin can perform a rapid test and has the necessary experience to make a definite diagnosis. If the suspicion of an inflammation of the bladder is confirmed, the doctor can help you immediately. Antibiotics aren't always necessary. Depending on the medical findings a herbal treatment can be sufficient. The respective prescription and, if need be, a sick note will be issued on-site.

Intestinal Chaos: Diarrhoea!

Who hasn't suffered the symptoms before: The stomach aches sorely, suffers convulsions and flatulence and severe diarrhoea strikes several times a day. Doctors call this "acute diarrhoea", which can be caused by bacteria and their poisons, by viruses, and by parasites. The bowls try to mend themselves by increasingly releasing fluids. This loss of fluids, however, often leads to a massive loss of electrolytes (minerals / salts), which the body needs for vital metabolic processes.

Getting fast help is important! The duty doctors of our private medical emergency service will be with you quickly and will amongst other things administer infusions to counteract the loss of fluids and electrolytes. Depending on the symptoms examining a stool sample might be the next appropriate step to exclude bacteria and parasites as possible causes.

Allergic Asthma

Allergy sufferers can run out of air from time to time. In this case asthma is caused by an allergic reaction to pollen. Getting fast help is important! The duty doctors of our private medical emergency service will be with you shortly to make sure you can breathe freely once again.

Feverish Infections

Fever brings back to health, but is also always an indicator for a serious illness. To ensure an accurate diagnosis can be made quickly, better turn to our emergency service in Berlin. Our experienced emergency doctor is familiar with a multitude of possible causes and will be able to make a diagnosis by observing the accompanying symptoms.

Your emergency doctor during weekends or public holidays

Acute illnesses can't wait for can't wait for a resident doctor's consultation hours. You need immediate help – during evenings, weekends, and holidays. In the Berlin area our medical emergency service will be with you quickly. A competent team of emergency doctors is awaiting your call around the clock and will provide fast relief of pain and suffering caused by maladies.

Visiting Berlin and suddenly sick...

Our on-call service will come to you no matter where you are in Berlin: to your hotel or any private accommodation. The payment and billing is entirely uncomplicated. If you live and are registered in Germany, we will send the bill to your home and you can hand it in to your medical insurance company for reimbursement. If you are visiting from another country, you can pay in cash or via the hotel bill, if you have no cash at hand, as long as the hotel offers this service. In any case you will be given a bill with a diagnosis your medical insurance company will accept.